Professional Summary
Seasoned Business Analyst with over 10 years of dedicated business analysis experience and close to 16 years in the ICT industry. Experienced across banking, hospitality, automotive, and public sectors, with domain exposure spanning Finance, HR, and CRM. Strong background in Agile delivery, stakeholder engagement, product ownership, requirements elicitation, backlog prioritization, and translating business needs into actionable delivery outcomes.
Skills & Expertise
Professional Experience
NAB — Senior Business Analyst (Contract)
- Led requirement elicitation with product owners, SMEs, and architects for initiatives including disaster relief grants, fee refunds, and credit payouts for deceased credit card customers.
- Elaborated requirements for architects and developers, supporting healthy solution design discussions.
- Facilitated progressive elaboration sessions and helped break work into features and user stories.
- Supported backlog prioritization, stand-ups, scrum of scrums, and UAT before go-live.
Nagarro — Product Owner / Associate Principal Consultant
- Worked as a Product Owner for a leading automotive software solutions provider in the US market.
- Translated product vision into roadmaps, epics, features, and user stories.
- Represented the customer voice across products using AWS-based microservices, REST APIs, DynamoDB, and Lambda.
- Collaborated with product managers, UX experts, and directors to manage expectations and timelines.
NITS Solutions — Manager, Business Analyst
- Managed business analysts acting as Product Owners for multiple Scrum teams.
- Led requirement gathering, prioritization, release planning, and testing across BI and CRM SaaS products.
- Delivered business analytics using MS Excel and Oracle SQL for decision support.
- Prepared RFP-based proposals and executive presentations using KPI insights.
Ericsson — External Business Consultant (MBA Consulting Project)
- Worked with stakeholders including the Commercial Director and IT Manager to clarify requirements and scope.
- Analysed order-to-cash e-procurement processes and IT/ERP mapping to identify gaps.
Deloitte — Consultant
- Contributed to enterprise application advisory, requirements discovery, and RFP preparation.
- Evaluated vendor bids and supported negotiation outcomes that significantly reduced budget estimates.
- Designed SAP-based legal document layouts and HR module solutions.
Accenture — Software Engineer
- Automated SAP information-gathering processes, reducing manual effort and turnaround time.
- Developed reports and interfaces aligned to payroll and operational changes.
- Bridged communication between on-site and offshore teams to improve delivery effectiveness.
Pro Bono Projects
FUBAR Radio, UK
Performed competitor analysis and marketing analysis using Google Analytics data. Insights were used by management to understand product-market realities more effectively.
Gradspad, UK
Conceptualized and led development interactions for a mobile app designed to help students organize university life and build stronger community connections.
Education
University of Warwick — Warwick Business School
Master of Business Administration (MBA)
Key areas: Strategic Advantage, Operations Strategy, Strategic Thinking, Corporate Finance
Thapar Institute of Engineering & Technology
Bachelor of Engineering (BE)